Telecom Request Form
ITS Networking, in collaboration with Auxiliary Services, is responsible for the Unified Communications and Collaborations (UCC) functions on campus in general, and UWG's telephone system and telecommunications services in particular.
Beginning in fall of 2020, UWG is transitioning its telecommunications infrastructure from an outdated PBX system to a state of the art VoIP (Voice over IP) infrastructure. This transition will bring new capabilities within our telecommunications infrastructure including the ability to use softphone clients on desktop and laptops, call center capabilities with remote access, remote work access to UWG telephony services, and a unified client to allow for multi-mode communication channels (voice, calendar, and chat).
ITS Networking also serves as the liaison with the Georgia Technology Authority (GTA) to provide further services to the campus community such as third party (non-UWG-PBX) voice lines used for regulatory and redundancy purposes.
Some other services offered by the ITS Networking are consultation and maintenance services related to new telephone equipment, relocations of existing lines, installation and maintenance of voice mail services, and Call Center consultancy/services operations.
Further important responsibilities include training faculty and staff on the use of new and/or existing Telecom/UCC features provided, keeping pace with technology changes and improvements, and consulting on various UCC needs.